System Health
Recent Leads
Escalations capture complaints, discount requests, payment issues or manager requests that the AI hands over to a human.
Reminders for due tasks are sent to the Telegram channel. Mark a task done to stop reminders.
Agents only mention campaigns whose window is active right now. Leave dates empty for an always-on campaign.
Single source of truth the agents quote from. Base price is the catalogue price; Active price is what the agent quotes today.
Token and cost usage per agent. Keep an eye on spend.
customer scope is seen only by the Customer agent, staff only by Staff, general by both. Saved documents sync to the vector index automatically.
Every save creates a new version. Activate one to make it live; older versions stay for rollback.
Test either agent the same way a real user would. Useful before publishing prompt or knowledge changes.
Result
Type a message and press Send.
Backup includes knowledge, prompts, campaigns, pricing, settings, leads and users. Import restores everything and rebuilds the vector index.
Every key has a description. Save after each change; new values apply immediately to new messages.
Tamper-resistant log: who did what, when, and what changed.